Jeon Eui Taekwondo Membership Policies
Overview: Membership Policies
Listed below are a list of membership policies developed for students and parents of Jeon Eui Taekwondo. Such matters detail the policies our staff will take with the membership fees, account and status of all students who train at Jeon Eui Taekwondo. The final interpretation and application of the membership policies falls to the sole discretion of Jeon Eui Taekwondo
If there are any questions or additional clarifications required, please do not hesitate to ask any of our staff members.
1. Registration Policy
1.1 Jeon Eui Taekwondo reserves the right to cancel and/or change any taekwondo program with insufficient registration. Families will be notified via email, and students will have the option to transfer to other available classes with no penalty or transfer fees. If no suitable alternatives are found, a full refund will be issued.
1.2 Students are responsible for paying their tuition/membership on time to secure their reservation for classes. Jeon Eui Taekwondo is not responsible for any loss of reservation due to late tuition payments.
1.3 A $25 fee will be charged for a declined payment from banks, debit cards, credit cards or any returned cheques. Please remember to keep your registered credit card information up-to-date.
1.4 Duplicated charges from online payments will incur a 5% administrative fee on all applicable refunded transactions.
1.5 Missed lessons are not eligible for refunds, credits, or membership extensions.
1.6 Students who attend a class without reservation will be charged the individual class rate of $45.00 + GST. Make-up classes or future credits cannot be applied toward this fee.
2. Membership Cycle Upgrades
2.1 Members of Jeon Eui Taekwondo may request an upgrade of their current membership in the following situations.
2.1.1 3 Month, 6 Month, or 12 Month memberships may be upgraded within the first two weeks of the new membership cycle without incurring administration fees. Valid upgrades are limited to one class per week to two or three classes per week, or from two classes per week to three.
2.1.2 After the first two weeks of the new membership cycle but before the last two months of the membership cycle, 3 Month, 6 Month, or 12 Month memberships may still be upgraded but will be subject to a $25.00 + GST administration fee. Valid upgrades are limited to one class per week to two or three classes per week, or from two classes per week to three.
2.1.3 To upgrade a membership, the member will pay the pro-rated difference between the current membership and the desired membership with any applicable administration fees.
2.1.4 After the upgrade period has passed, members who wish to attend multiple classes per week can purchase additional classes individually or in a 3 classes package.
2.1.5 For monthly memberships, upgrade requests must be submitted at least 15 days before the next billing cycle. Upgrades cannot be applied to an already active monthly membership cycle.
2.2 Membership downgrades are not permitted unless approved exceptional circumstances. In exceptional cases, a downgrade maybe approved at the discretion of management and will be subject to applicable administrative fees and pro-rated recalculation at the current monthly rates.
3. Make Up Class Policy for Absence or Class Cancellation
3.1 Members of Jeon Eui Taekwondo are eligible to makeup their absence for their class if the following conditions are met.
3.1.1 Written notice of the absence is provided prior to the absence by email (info@je.team) or by text message to (236)-688-8699
3.1.2 On weekdays, notice must be provided before 9:00AM on the day of the scheduled class.
3.1.3 On weekends, notice must be provided before 6:00AM on the day of the scheduled class.
3.2 If the aforementioned conditions are met, makeup classes can be reserved as follows.
3.2.1 Makeup classes must be reserved in advance via email, phone or in person
3.2.2 Makeup classes are available within 30 days of the original absence
3.2.3 Makeup classes can only be scheduled while the student’s membership is active. For makeup competition training sessions, please see our competition team policy for details.
3.2.4 Makeup classes may be selected from any appropriately aged and leveled class in our schedule, provided they do not conflict with the member’s currently scheduled class time.
3.2.5 Priority in our classes is given to students who regularly attend the class, rather than a student who wishes to reserve a makeup class. However, any available spot is given on a first come first serve basis.
3.3 For students registered in our monthly membership cycles, the following will occur if your class is cancelled
3.3.1 If our dojang cancels a scheduled class, affected members will have their membership pro-rated by the number of classes cancelled.
3.3.2. However, if you prefer, you may request a makeup class rather than to have your membership pro-rated.
3.4 For students registered in our 3, 6 or 12 month membership cycles, the following will occur, if your class is cancelled:
3.4.1 If our dojang cancels a scheduled class, affected members will have their membership extended by the number of classes cancelled.
3.4.2 In the event of our dojang closure lasting five or more consecutive days, active memberships will be extended by the number of calendar days the dojang is closed.
3.4.3 However, if you prefer, you may request a makeup class rather than to have your membership extended.
4. Closure due to Extreme Weather
4.1 During extreme weather on weekdays, our dojang will follow the local public school district’s closure announcements. In the event where public schools are closed due to weather conditions, all classes will also be cancelled. Members will be notified of cancellations via email, Instagram, Facebook and our website.
4.2 On weekends, our dojang will monitor Environment Canada weather alerts and communicate any program cancellations to members via email, Instagram, Facebook and website postings.
4.3 In the event of weather-related cancellations, make-up classes will be offered. Members must schedule and attend their make-up class within 7 days of the regular resumption of classes. No refunds will be issued for weather-related closures.
5. Memberships on Hold Policies
5.1 Members of Jeon Eui Taekwondo may request a “hold of membership” by submitting a written notice in person or email to info@je.team. The following conditions apply:
5.1.1 Students with an active one-year membership are eligible for one free membership Hold per membership term.
5.1.2 The hold period for one-year memberships must be between 15 days and 3 months, unless a medical note is provided.
5.1.3 Students with an active three-month membership are eligible for one Membership Hold per membership term, subject to a $50.00 + GST holding fee.
5.1.4 The hold period for three-month memberships must be between 7 days and 30 days, unless a medical note is provided.
5.1.5 Students requesting to put their membership on hold must also provide a return date at which point the student’s account will automatically resume.
5.1.6 The return date can not be changed after the membership hold has elapsed and the membership has restarted.
5.1.7 Students are NOT guaranteed to have his/her spot in class reserved as most classes have wait lists. Every possible effort will be given to ensure that a spot is available upon the return of the student, however, it will not be ensured.
6. Membership Withdrawal
6.1 Members of Jeon Eui Taekwondo who wish to withdraw their membership must submit a written notice in person or by email to info@je.team. The following conditions apply:
6.1.1 For members who wish to withdraw their membership, the following will take place based on the amount of time taken prior to their first class.
6.1.2 Withdrawal with more than 7 days notice to their first class, Jeon Eui Taekwondo will refund 80% of the membership fee.
6.1.3 Withdrawal within 7 days notice prior to their first class, Jeon Eui Taekwondo will refund a 50% of the membership fee.
6.1.4 After your first class, Jeon Eui Taekwondo maintains a NO REFUND policy for all of our fees in order to ensure proper staffing for our classes.
6.2 All monthly tuition or training processed through automatic bank pre-authorized payments may be terminated within 15 days of written notice prior you next payment. Monthly membership will be suspended if the account is not active for 3 consecutive months.
6.3 Jeon Eui Taekwondo maintains a strict no refund policy for promotion tests and school events after the registration deadline.
6.4 Withdrawals due to injury or extended illness may be eligible for a credit with a written physician’s note. A pro-rated, 80% credit is calculated from the date the note is received.
6.5 Membership fees and credit are tied to a member’s account and there is no transfer available between members.
7. School Events and Camp Withdrawal
7.1 Withdrawals with more than 14 days prior notice to the start date of the event/camp, Jeon Eui Taekwondo will provide a full refund or credit to your membership account.
7.2 Withdrawals within 14 or less days of notice prior to the start date of the event/camp will result in complete forfeiture of camp fees (all payment is non-refundable, non-transferable, or non-creditable)
7.3 Withdrawal due to injury or extended illness may be eligible for full refund in credit with a forfeiture of $25.00 due to administrative fees when medical documentation is provided.
7.4 Full Refunds under 14 days prior to the start date of the event/camp will only be made to those affected by event/camp cancellation due to insufficient enrollment.